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Current Conditions are at any given time published on this website. Rock My Baby reserves the right to change conditions without notice. Rock My Baby is a Norwegian online store and all goods shipped from Norway. Please note that all communication between customer and Rock My Baby is by email or via our page on Facebook. Be sure to enter an email address that is in use, as order confirmation will be sent there. Check your inbox regularly until you have received the goods you have ordered in case customer service has questions.
Shipping and freight rates
All packages are sent by first class mail. FREE shipping on orders over NOK 1000! There is two options of shipping:
- The package will be sent as letter/first class mail. This method is not insured and the package has no tracking number. Rock My Baby is not responsible if your package gets lost in the mail. Letter/first class mail shipping costs NOK 69, -
- The package will be sent as Service Pack. Your package is insured and with tracking number. If your package gets lost please contact Bring.no immediately as they are responsible to compensate you for the value of your package. You will receive a Tracking when we send the package to you. Service Package costs NOK 109, -
All prices are quoted in Norwegian kroner and including 25% VAT. Klarna Invoice calculates a fee that we pass on to the customer. All orders are sent together from stock, and delivery time is based on the product with the longest production time.
Delivery Time
Delivery of personalized and handmade items by name (pacifier cords, stroller rattle and name strings) about 14 working days. This is because the goods produced outside of Norway. Pacifiers, Baby Booties, sheets and comforters and wallies: 4-7 working days. We reserve the right that some products can be sold out even if it is not sold out item in the shop.
Payment
We offer three different payment options:
- Paying by credit card (Visa/MasterCard): Payment by card is fast and secure and certified according to the rules of Visaand MasterCard. Rock My Baby use DIBS as partner.
- Klarna Invoice 14 days: We put the invoice in your package and you have 14 days to pay this. This triggers a additional invoice fee of NOK 45, -. Invoice Payment is handled by our partner Klarna.com.
- Klarna Account partial payment where you choose how much you want to pay per month (min. NOK 95, - per month). This payment option does not trigger additional invoice fee. This is a smart choice if You shop a lot online and want to collect all amounts in one account. Account / partial payment is handled by our partner Klarna.com.
Discount Code
If you have received a discount code that you want to use, do the following:
Log into the store and add items in your shopping cart. Go to the cashier to pay. Here you will find a code field where to enter the discount code. The discount is automatically deducted in the last page and you can pay.
Exchange and return policy
We refer to norwegian "Angrerettoven" who gives the customer the right to exchange or return goods within 14 days of receipt - the goods must be in excellent condition. Not used and/or cleaned and undamaged. By use of the right to exchange or return goods the customer is responsible for charged return postage borne. If you want to exchange or return the goods, theshall be sent to Rock My Baby as letter / first class mail (no COD or otherwise). Customer is responsible for transportation risk. Please include your name, address, order number and the account number you will be owed back pay or if you want other goods instead. Right of withdrawal applies only to goods purchased from rockmybaby.no.
NOTE! No cancellation is provided, no exchange and no return for personal items with names as these goods are obtained for your individual needs.
Complaints
Complaints must be made within reasonable time. If Rock My Baby has the item in stock, we will send you a new item. Alternatively, we pay back what you paid for the item. Please include your name, address, order number and the account number you will have credits inserted. Is the shipment visible damage, please contact your post office as it is their responsibility.
Force majeure
Should a situation arise that make it impossible for us to fulfill their obligations in this Agreement, and under the normal purchase law is regarded as Force Majeure ceases the affected party's obligations as long as the extraordinary situation persists. As a Force Majeure is suitable for example amendment, labor disputes, strikes, lockouts or other circumstances that the parties no control, such as war, riots, fire, explosion or intervention by public authorities. The same applies to a sudden change in the requirements for labeling of products, warning texts, sales prohibition or decision of the authorities that affect the market and products in a negative direction or abnormal decrease in the market.
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